What is Hospitality and Services?
“Hospitality meaning”…and search!
Does it have anything to do with hospitals, or does it involve the extraordinary services they provide?
Some words can’t be read literally as a whole! From lavish hotels that embrace you in luxury with soft beds and plush pillows that invite blissful slumber, to mouthwatering breakfast spreads and exquisite restaurants that tantalise your taste buds with culinary delights. Journey to rejuvenating spas, where skilled hands and tranquil havens melt away your cares, ensuring every moment is dedicated to your utmost satisfaction.
At the heart of Hospitality lies a commitment to delivering top-notch customer service, creating welcoming atmospheres, and offering high-quality products and services. By prioritising these aspects, businesses aim to leave a lasting impression on their guests and forge strong relationships.
The Hospitality and services industry offers a diverse range of job opportunities, from front-desk personnel and skilled chefs to tour guides and event planners. It serves as a dynamic and growing field, constantly evolving to meet the ever-changing needs and desires of travellers and consumers alike.
This is a fascinating field that combines strategic thinking with organisational skills and problem solutions. Moving products, arranging transportation, keeping track of inventory, and maximising information flow are a lot, like being a master puzzle solver. Logistics and Supply Chain Management are in place from the point at which a product is first conceived all the way through its transport by land, sea, or air and into the hands of a satisfied consumer. This industry is dynamic and exciting keeping firms on their toes, and its heroes are always ready to take on new challenges with a positive attitude (and perhaps a forklift).
Types of Hospitality
Types of Hospitality | Description |
Accommodation | Includes everything from hotels and hostels and whole house rental like Airbnb. This sector is about providing you with a room and a bed to sleep in. |
Food and Beverage | The food and beverage industry comprises establishments such as restaurants, bars, cafes, and various food markets where individuals congregate to socialise, consume meals, and enjoy beverages. |
Travel and Transportation | In the modern era, the mode of transportation to a particular destination has gained significant importance for individual travellers. Instead of simply opting for any available means of transport, people now choose the one that best suits their preferences, such as services like Uber and Grab. |
Tourism | Although tourism is a distinct activity within the Hospitality industry, many individuals mistakenly equate it with Hospitality. The main purpose of tourism is to promote travel so that people will spend money on Hospitality. |
Meetings and Events | Event and conference centres are venues designed to host meetings, conferences, weddings, and other special events. They offer space, amenities, and services to facilitate gatherings of varying sizes. |
Attractions | Attractions are places like the Big Ben in London, KLCC in Kuala Lumpur, the Eiffel Tower in Paris, and Victoria Peak in Hong Kong that most people want to see when they go there. |
Entertainment | In the entertainment industry, you can go to things like festivals, concerts, movies, and clubs. This isn’t just about entertainment that you have to be 18 or older to see. Attractions and entertainment for kids go hand in hand, and many attractions have their own entertainment events. |
Recreation | Recreation in Hospitality is the provision of leisure activities and facilities for guests. It can include activities such as swimming pools, gyms, game rooms, and organised events. Recreation activities can help to make guests’ stay more enjoyable and memorable. They can also provide guests with a way to relax and de-stress. |
Technology | The operating system that a hotel uses to handle room bookings is one example of how technology is used in Hospitality. Technology is also used to make the guest experience smoother. |
Cruise | Cruise ships are floating resorts that provide accommodation, dining, and entertainment while travelling to different destinations. They offer a variety of amenities and activities onboard to keep passengers entertained throughout their journey. |
Skills needed for Hospitality
- Communication
Effective communication is crucial in the Hospitality industry to interact with guests, understand their needs, and provide exceptional service. Clear and friendly communication helps build rapport, resolve conflicts, and ensure a positive customer experience.
- Problem-Solving
Hospitality professionals encounter various challenges and unexpected situations. Strong problem-solving skills enable them to think quickly, find solutions, and make decisions that enhance guest satisfaction and maintain smooth operations.
- Adaptability
The Hospitality industry is dynamic, and employees must adapt to changing circumstances, such as new guest requests or unexpected events. Being flexible and adaptable allows professionals to handle diverse situations, provide personalised service, and maintain a positive attitude.
- Attention to Detail
Paying attention to even the smallest details is vital in delivering exceptional service. This skill ensures that guests’ preferences are noted, rooms are immaculate, and all necessary arrangements are in place, contributing to a seamless and memorable experience.
- Cultural Awareness
Cultural awareness is the ability to understand and appreciate the customs, beliefs, and values of different cultures. It is an important skill for anyone working in the Hospitality industry, as it allows you to provide better service to guests from all over the world without offending any of the guests.
Are you eligible to study Hospitality and Services?
Academic Entry | Minimum Score |
Foundation | CGPA 2.00 |
Diploma | CGPA 2.00 |
STPM | CGPA 2.00 |
UEC | 5Bs |
A-Levels | EE |
Australian Matriculation (ATAR) | 55 |
IB Diploma | 24 |
Note: Universities may have different requirements. To learn more, get in touch with us!
English Language Requirement
Entry Level | Minimum Score |
IELTS | Pass English |
MUET | Pass English |
TOEFL | Pass English |
Note: Universities may have different English Language requirements. To learn more, get in touch with us!
Jobs in Hospitality and Services
Here are Hospitality job options that you might want to pursue in the future after getting your Degree in Hospitality and Services:
- Business Development Manager
- Convention / Events Planner
- Cost Control Manager
- Customer Service Manager
- Director of Operations
- Exhibition Manager
- Executive Housekeeper
- Director of Food & Beverage
- Hotel Manager
- Human Resource Manager
Universities in Malaysia to study Hospitality and Services
1. Taylor's University
Taylor’s University is a private university located in Subang Jaya, Selangor, Malaysia. It was established in 1969 as a college before being upgraded to university status in 2010. The university offers a wide range of programmes at the foundation, diploma, bachelor’s Degree, and postgraduate levels in fields such as business, Law, engineering, medicine, Hospitality, and more.
The Bachelor of International Hospitality Management (Hons) programme is equipped with cutting-edge technology and state-of-the-art facilities. It focuses on key managerial and entrepreneurial skills, so that graduates are well-prepared to work in the industry. Upon completing the programme, graduates will receive the Licence Professionnelle Hôtellerie et Tourisme from the University of Toulouse Jean-Jaurès in France and this Degree is equivalent to a Bachelor’s Degree in Malaysia.
Programme Offered | Bachelor of International Hospitality Management (Honours) |
Duration | 3 Years |
Intake | January, March, September |
Indicative Fees (2023) | Local students: RM 109,761 International students: USD 31,703 |
For more information on the table presented above, contact us now!
2. UCSI University
UCSI University, long acknowledged for its exceptional standards in teaching and learning, is rapidly forging a reputation for itself in the realm of research and innovation within the field of higher education. Throughout its history, the university has consistently ascended the ranks, distinguishing itself as an institution of higher learning that consistently delivers educational excellence.
This three-year Degree programme will teach students the skills and knowledge they need to manage in the global Hospitality industry. Students will learn about the operational, supervisory, and managerial aspects of the industry, including front desk, housekeeping, food and beverage, culinary, and events. Students will also have the opportunity to research and develop solutions to emerging industry challenges, such as tourism policies and eco-Hospitality. This programme has a 100% graduate employability rate, meaning that students are highly sought after by employers.
Programme Offered | BA (HONS) in Hospitality Management |
Duration | 3 Years |
Intake | January, May and September |
Indicative Fees (2023) | Local students: RM 61,566 International students: RM 82,260 |
For more information on the table presented above, contact us now!
3. SEGi University
SEGi University Kota Damansara has been providing higher education since 1977. Known as the flagship campus, it accommodates over 12,000 students. With programmes tailored to meet both industry and student needs, SEGi graduates are highly sought after in the job market and have become leaders in their respective industries. SEGi has hosted some of the best graduates from diverse backgrounds with concrete foundations for nearly 40 years.
The Hospitality industry is comprised of numerous categories within the service industry, including lodging, cuisine, travel and tourism, event planning, and other related business sectors. The Bachelor of Hospitality Management (Honours) is a three-year programme designed to teach students the most recent industry trends and to prepare them to meet the ever-changing demands of the Hospitality industry. This Degree programme also equips students with the intellectual and leadership skills necessary for a variety of international managerial positions in prestigious organisations.
Programme Offered | Bachelor of Hospitality Management (Honours) |
Duration | 3 Years |
Intake | January, May, August |
Indicative Fees (2023) | Local students: RM 71,250 International students: RM 78,825 |
For more information on the table presented above, contact us now!
4. Nilai University
Nilai University is a private university located in Negeri Sembilan, Malaysia. It provides a diverse range of undergraduate and postgraduate programmes across various fields, including Business, Hospitality, Engineering, and more. With a focus on experiential learning and an industry-relevant curriculum, Nilai University prepares students for success in their chosen careers.
A career in Hospitality and tourism can be exhilarating, and this programme equips students with the professional skills and management abilities they need to succeed. Students will develop strong business acumen in managing people, profitability, issues, events, and marketing. This will give them the career mobility to pursue challenging supervisory positions in the Hospitality and tourism sector, or to excel in business specialisations in other industries.
Programme Offered | B.A. (Hons) in Business and Hospitality Management |
Duration | 3 Years |
Intake | January, May, July, October |
Indicative Fees (2023) | Local students: RM 56,400 International students: RM 60,000 |
For more information on the table presented above, contact us now!
5. First City University College
First City University College is a private university college located in Bandar Utama, Selangor, Malaysia. It offers a range of programmes in various fields, including business, engineering, computing, design, and Hospitality, with a focus on practical training and real-world experience.
The global Hospitality and tourism industry is constantly evolving, and First City University College’s programme is designed to equip students with the knowledge and skills they need to succeed in this ever-changing landscape. The programme provides students with comprehensive knowledge of the industry, as well as industry-relevant management and operational skills. Students will also have the opportunity to gain practical experience through internships with leading hotels, travel agencies, event companies, and other industry partners.
Programme Offered | BBA (Honours) Hospitality Management |
Duration | 3 Years |
Intake | February, June, September |
Indicative Fees (2023) | Local students: RM 59,670 International students: RM 68,320 |
For more information on the table presented above, contact us now!
For more information regarding the university, programmes offered, entry requirements and fees, contact Excel Education.
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About the Author
Qasyrina Zahirah
Still figuring out the direction of my life and most of the time life directs me to good foods and beaches 🙂