Privacy

Privacy policy and statement

Here at Excel Education (known as “E2”, “exceleducation.com.my”or “exceleducatione2.com”, “we” or “us”), we take your privacy seriously. As education consultants we know the importance of trust. We have created this Privacy Policy so you know how we collect, use and store any personal information you give us.

By using the exceleducatione2.com site or any Excel Education or E2 initiative Site, including signing up for any newsletters or feeds, you are agreeing to be bound by our Terms and Conditions which include this Privacy Policy. Please take the time to read them and note that they may change from time to time. If they do you can always find an up-to-date version here on this page.

We will comply with the privacy laws of the country we are contacting you in. But, regardless of legislation we will always aim to be relevant and respectful if you have given us consent to contact you. If at any time you don’t feel we’ve lived up to this, please let us know straight away by contacting us.

1. Data Privacy

1.1 What information do we gather?

We may collect and process the following information in electronic and/or physical form (the “Information”) from you:

Information that you provide by filling in forms on our Site, including information provided at the time of registering to use our site, subscribing to a service, posting material or requesting further information or services. We may also ask you for information if you report a problem with the Site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of any transactions you carry out through the Site or otherwise and of the fulfilment of your orders.
If you want to sign up to receive our newsletter we will collect the following personal information from you: your email address, name, date of birth and what you are interested in hearing more about.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes and to help us improve the Site. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

This policy explains how we use the personal information you provide to us. ‘Personal information’ is information which identifies you or another person, or is capable of doing so.

1.2 Password and Confidentiality

If you are provided with a user identification code, password or any other piece of information as part of our security procedures for a registration-only section of the Site, you are responsible for maintaining the confidentiality of your password and username for the Site and you are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and we will not be liable where your password or user name is used by someone else. You agree to Contact Us immediately of any unauthorised use of your password or user name of which you become aware. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion, you have failed to comply with any of the provisions of these terms or the Terms and Conditions of use of the Site.

1.3 How we use the Information

We use the Information held about you in the following ways:

To register your application.
To ensure that the Site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, based on information we collect from cookies or where you have consented to be contacted for such purposes.
To send you relevant news if you have signed up to receive it.
To occasionally carry out surveys to ensure that we are providing you with what you are interested in.
To comply with the law.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in any interactive features of the Site, when you choose to do so.
To check whether you are eligible for a competition and to contact you if you win.
To notify you about changes to our service.
To comply with the law as we feel is necessary to prevent illegal activity or to protect our interests.

We won’t keep hold of your personal information for longer than is reasonably necessary or required by law.

1.4 Will we share your information with anyone else?

Yes, if:

You specifically request this, such as when you submit information to enquire about jobs or submit a job application through www.exceleducatione2.com/careers for current or future roles
We are required to do so to comply with the law or with direction from the courts or other authorities.
We feel it is reasonably necessary to prevent illegal activity or to protect our interests – such as when someone has breached Paragraph 2 (Use of this Site and User Code of Conduct) of these Terms and Conditions.
It helps our trusted third party service providers to provide and improve our service to you or to carry out surveys and user analysis to understand your needs and preferences. We will also share your information with MailChimp, who securely host emails and act as a supplier to distribute our newsletters. We require these service providers to keep your personal information safe and secure. These trusted third parties would only be permitted to use your personal information for the purposes we specify.

We won’t rent or sell your details to any other organisation or individual. We may share some broader statistics and customer profiling information with third parties and other parts of Excel Education – but we’ll keep it anonymous, so you won’t be identifiable from that data.

1.5 Where we store and process the Information

The Information we collect from you is partly stored on our servers in Australia and Malaysia. By submitting the Information, you agree to this transfer, storing or processing across national borders and entities as needed to provide you with the service you have asked from us. We will take all steps reasonably necessary to ensure that the Information is treated securely and in accordance with this privacy policy.

1.6 Information Security

If you provide us with personal data over the Internet, you should be aware that data transmission via this medium cannot be guaranteed to be 100% secure. While we will take all reasonable efforts to protect such personal data, you acknowledge that we cannot ensure or warrant the security of any personal data provided by these means and you provide it to us at your own risk. Once received, we have appropriate technical and organisational security measures in place to protect the data that resides on our servers. However, we do not warrant the security of our servers, nor do we warrant that the Information will be completely secure or not be intercepted while being transmitted over the Internet.

1.7 How you can access your information

You are entitled to be told by us whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared.

To do this we may charge a small admin fee for providing this information. And we may request proof of your identity before we disclose such information to you. That’s so we can prevent unauthorised access. Just write to us at:

Privacy Officer
Lee Eng Du
Excel Education Consultancy
P: 02 83857224 (Sydney) 03 7887 2443 (Malaysia)
E: [email protected]

1.8 Consent

By submitting the Information to us, you consent to our collection, storing and processing of this information in accordance with this privacy policy. Any changes to our privacy policy will be posted on the Site so that you are always aware of what information we collect and how we use it.

What about personal information relating to minors? As education consultants, protecting the online privacy of children is especially important to us. If you are under 18 years old, please consult with your parents before provide us with your name, contact details or any other information about yourself. To find out more, please read our Terms and Conditions.

You also have the right to ask us not to process your personal data for marketing purposes. You can do this by checking certain boxes on the forms we use to collect your data.

1.9 Are you protected by this policy on other websites not exceleducatione2.com?

Our site contains links to other websites. Obviously, we don’t have any control over them and take no responsibility for any information you give them. Other sites have different privacy and security policies, which we advise you to read.

2. Cookies

2.1 What are cookies?

We use “cookies” to store and collect information regarding your use of our site. Cookies are small pieces of information stored by the browser on your computer’s hard drive. They send the information stored on them back to our web server when you access our site.

These cookies enable us to load the site in such a way as to reflect your personal preferences (based on your previous browsing on exceleducatione2.com as well as keywords we may be able to gather from the URLs of web pages from which you access our Site, your IP address and any search engine used to reach us).

We use these cookies to improve your experience and recommend content that may be of interest to you. You can find out more about cookies at www.allaboutcookies.org and more about the cookies we use below.

2.2 What cookies do we use?

We only set a few cookies ourselves, but when we include content from other sites (like Facebook), they also get the opportunity to set cookies, to help them serve their content better. We can’t guarantee that we’ll have listed every cookie you might get from a third party – they can change them at any time as their needs change. Here are the main cookies used by exceleducatione2.com

2.3 The Excel Education cookie:

Contains a random ID.
This ID is then used to store information about your browsing history on exceleducatione2.com.
Uses an encrypted section of the cookie to ensure that no other user can “simulate” your cookie and impersonate you.
Has an expiry of 30 days.
For more information please get in touch with the webmaster at the address below:

Privacy Officer
Lee Eng Du
Excel Education Consultancy
P: 02 83857224 (Sydney) 03 7887 2443 (Malaysia)
E: [email protected]

2.4 Cookies for Measuring Web Traffic

The Site uses cookies of a kind commonly referred to as “analytics cookies”. We generally use the tool from Google called Google analytics which helps us to understand how many people visit our Site, how often people return to the site, how long they stay, and where on exceleducatione2.com they tend to go. We use this to try to work out what kind of experience you’re having on the site, so we can make it better. These cookies do not allow us to identify you personally. If you would like to read Google’s privacy policy please click here.

2.5 Cookies From Social Networks

Because EXCEL Education initiatives are active on various social networks, we try and make it as easy as possible to share content and to see what content is popular on those networks. For that reason we may include recommendations from Facebook and wechat to allow people to easily share to those networks.
When we include these social ‘plugins’, it gives those sites the flexibility to use cookies. If you haven’t visited these sites, no cookies will be added.
For more information about Facebook privacy policy
For more information about Wechat privacy policy

2.6 Cookies for Content

We often include content from other sites in our updates, most notably YouTube videos. When we do this, YouTube may store cookies in order to track how people are watching videos from their site. For more information about YouTube privacy policy.

2.7 You don’t want cookies?

Whether the Site is able to set cookies depends on a setting in your web browser. By visiting the Site with cookies enabled, you consent to our use of cookies. If you wish to disable cookies, you can find instructions on how to do so for various popular web browsers by following the links below:

If you use a different web browser, please contact the browser maker for instructions on disabling cookies. Please note that, if you disable cookies in your browser, some aspects of the Site, and of other websites, may stop working.

3. Finally – please talk to us

If you have any queries, comments or complaints regarding the site or these Terms and Conditions, just get in touch. You can click here to contact us or write to us at:

Privacy Officer
Lee Eng Du
Excel Education Consultancy
P: 02 83857224 (Sydney) 03 7887 2443 (Malaysia)
E: [email protected]